Our commitment to your satisfaction.
Last Updated: January 26, 2026
At StreamVault, we are committed to providing our customers with a high-quality IPTV service. We understand that sometimes things don’t work out as expected, and we want to ensure your satisfaction.
We offer a 30-day money-back guarantee for new customers on their initial subscription purchase.
If you are not entirely satisfied with our service within the first 30 days of your purchase, you may request a full refund. To be eligible for a refund under this guarantee:
Upon approval, your refund will be processed to the original method of payment within 5-10 business days.
After the initial 30-day period, or for subsequent subscription renewals, refunds are generally not provided. This is due to the nature of digital services and the immediate access granted to our content.
We encourage you to utilize our 24-hour free trial (if available) or thoroughly test the service during the initial 30-day guarantee period to ensure it meets your expectations.
In the rare event of prolonged and unresolvable technical issues directly attributable to our service that prevent you from using your subscription, and if our support team is unable to resolve the issue in a timely manner, we may offer a partial refund or credit on a case-by-case basis.
This policy does not cover issues arising from:
To request a refund, please send an email to [email protected] with the following information:
Our support team will review your request and get back to you within 24-48 hours.
If you have any questions about our Refund Policy, please contact us at: [email protected]
