Find answers to common questions about our IPTV service, billing, setup, and more.
IPTV (Internet Protocol Television) delivers television content over the internet rather than through traditional cable or satellite. You receive channels and content through your internet connection, allowing you to watch on various devices like Smart TVs, streaming boxes, phones, and computers.
We recommend a minimum of 10 Mbps for SD quality, 25 Mbps for HD, and 50+ Mbps for 4K streaming. A stable connection is more important than raw speed - wired ethernet connections typically provide the best experience.
Yes! Depending on your subscription plan, you can use our service on 1-3 devices simultaneously. Our Standard plan includes 2 connections, while Premium offers 3. You can install the app on unlimited devices, but active streams are limited by your plan.
Yes, we offer a 24-hour free trial so you can test our service before committing. Contact our support team via the contact page to request your free trial credentials.
We accept all major credit cards, PayPal, cryptocurrency (Bitcoin, Ethereum), and various local payment methods. All transactions are secure and encrypted.
Yes, you can cancel your subscription at any time. Your access will remain active until the end of your current billing period. We also offer a 30-day money-back guarantee for new customers.
Contact our support team to change your plan. Upgrades take effect immediately with prorated billing, while downgrades apply at the next renewal date.
We offer a 30-day money-back guarantee for new customers. If you're not satisfied with our service within the first 30 days, contact support for a full refund.
Our service works on Smart TVs (Samsung, LG, Sony), Amazon Fire Stick/Fire TV, Android TV boxes, MAG devices, iOS and Android phones/tablets, Windows and Mac computers, and more.
We provide detailed setup guides for all supported devices. Visit our Setup Guides page for step-by-step instructions. Most setups take less than 5 minutes.
We recommend IPTV Smarters Pro, TiviMate, or our own branded app. These players offer the best compatibility with our service and include features like EPG guide, favorites, and catch-up TV.
First, check your internet connection and restart your device. Clear the app cache and try reconnecting. If issues persist, contact our 24/7 support team for assistance.
As a reseller, you purchase credits at wholesale prices and sell subscriptions to customers at your own pricing. You get access to a reseller panel to manage accounts, and you keep the profit margin.
Our Bronze reseller package starts at $99 for 25 credits. This allows you to create 25 subscriptions. Larger packages offer better per-credit pricing and additional features.
Yes! All reseller packages include sub-reseller functionality. You can create sub-reseller accounts and set their pricing, building your own distribution network.
Yes, Silver and higher packages include marketing materials like banners, social media templates, and promotional content. Gold and Platinum packages include complete marketing kits.
Buffering is usually caused by slow internet, WiFi interference, or network congestion. Try using ethernet cable, reducing connected devices, or lowering stream quality. Our anti-freeze technology minimizes buffering on most connections.
Data usage varies by quality: SD uses ~1GB/hour, HD uses ~3GB/hour, and 4K uses ~7GB/hour. We recommend unlimited internet plans for heavy viewers.
Our service includes 7-day catch-up TV for most channels, allowing you to watch programs from the past week. Some IPTV players also support local recording features.
Yes, our service works with all major VPN providers. Using a VPN can sometimes improve streaming performance and add an extra layer of privacy.
Most orders are processed automatically and you'll receive your credentials via email within minutes. During peak times or for certain payment methods, it may take up to 24 hours.
No, our subscriptions do not auto-renew. You'll receive a reminder email before expiration and can choose to renew manually. This prevents unwanted charges.
Absolutely. We use industry-standard SSL encryption and never store full payment details on our servers. All transactions are processed through secure payment gateways.
Yes, contact our support team with your current email and the new email address. We'll update your account within 24 hours.